Frequently asked questions
- I'm not receiving the email to confirm my account or reset my password. Why?
- I'm receiving two of every notification that goes out. How can I remedy this?
- I've unsubscribed from email notifications via my settings, but some continue to arrive. Why?
- Is there a way to receive all updates once daily, or to organize my notifications better?
- How can I turn the various email notifications on or off?
- Is there a way to sort responses by most recent date first?
- I've joined, but I can't access documents and discussions. Why not?
- I've created multiple accounts. How can I delete the one(s) no longer in use?
- How can I update the details for my particular bank or credit union?
- I'm about to retire. How can I deactivate my CBANC account?
- If I change jobs and move to a different bank/ credit union, can I keep my existing account?
- Can I request a topic to be covered in the future?
- How can I request a W9 form for our records when making a payment?
- Where can I access certificates which show my CPE credits?
- How can I add attendees after I've completed the registration for an upcoming event?
- Do I need to join CBANC to view an upcoming webinar?
- Why can't I view the materials available, even though I've registered for an upcoming webinar?